Virginia Medicaid specialty pharmacy benefits

Specialty Pharmacy Services

BioPlus Specialty Pharmacy, a Carelon company, provides your specialty medications. These medications are used to treat chronic or complex conditions that are covered under your pharmacy benefit. They can be delivered to your home or your doctor’s office.

BioPlus offers a truly elevated experience focused on your whole health through:

• Compassionate care and individualized support
• Disease management programs to help manage your condition
• Over 30 years of trusted specialty pharmacy expertise
• Convenient processes and digital tools

It’s easy to get your specialty medication

With BioPlus, you get:

• Free shipping with confidential, on-time delivery

Order your medicine online at any time. You can track your order until it arrives and get reminders when you need a refill.

• 24/7 access to trained professionals

A Care Team led by highly trained pharmacists and nurses is ready to assist you. They can talk to you about your condition and are specially trained to help. You can reach the Care Team at 833-549-2115 (TTY 711), 24 hours a day, seven days a week.

• Individualized care

If you have side effects, your Care Team will work with you to manage them. Nurses are available to assist with infusions in your home. They can also instruct you on how to inject medications.

Member Resources

Log in to your account  to manage your specialty prescriptions. You can:

• Order a refill
• Check your order status
• View your prescriptions
  

Your Care Team support

Call BioPlus at 833-549-2115 (TTY 711) anytime, day or night, to speak with our Care Team.

Sydney Health mobile app

Sydney^SM Health helps you manage your health, wherever you go.

With Sydney Health, you can:

• Find a doctor, hospital, pharmacy, or specialist that serves your plan.
• Always have your member ID card with you.
• Review your claims (if applicable to your plan).
• Manage your prescriptions.
• Take your Initial Health Screener (IHS).
• Chat with a live person.